Cutikan anak dari sekolah kerana bimbang kes COVID-19 meningkat? Berikut adalah template memohon pengecualian kehadiran anak ke sekolah. Terima kasih kepada cikgu yang telah menyediakn template ini. Saya hanya bantu taip semula dalam bentuk Word & PDF.
Every week, the source of inspiration for the assignment keep changing. I rarely read physical newspapers these days but since my father-in-law regularly buys them so I still stumble upon it. An article few weeks back clearly grabbed my attention.
|During lunch hour|
|A tourist asking the guard for direction|
Living in Klang Valley, means that I regularly pass through tolls. I can face up to 5 toll gates crossing from my parents-in-law place to the city centre. Thus, I also see the same pattern again and again. All the cash lanes are clogged up, some people at the TnGo lane and a few passing through SmartTag lane.
At first, I thought this pattern is only applicable to interstate travels where people can’t easily buy and reload TnGo cards. But then I see the same pattern in inner city toll gates. Most glaring example is Ampang Kuala Lumpur Elevated Highway. The toll fee is only RM1.50 but why on those commuters put up with the slow cash lane everyday?
True, the SmartTAG is expensive. At RM120, it’s a luxury item for many low to medium low income earners. They are better off using that money to fill up their small cars full twice rather than splurging on a gadget that help them pass through the toll gates faster.
How about TnGo card? It’s only RM10 and the minimum reload amount is RM10. Sadly, the economics of surviving with a meagre salary in a big city means that is also quite out of reach.
What’s the solution then?
- Give the TnGo card for free with a purchase of RM10 reload
- Lower the minimum reload amount to RM5
- Make it easier to reclaim credit if the card is lost
- Add more outlet to buy and reload cards
- Discount for using TnGo
Moral of the story – if you have a TnGo card and a SmartTAG you are rich. What more if you have two active cards. At the very least you are richer than many people in Kuala Lumpur.
For this Eid Mubarak edition of the challenge, I’ll feature a UX Innovation by my cousin. This week had been chock full of travels and I barely have time to post this entry. Conveniently, one of my cousin is on duty this festive season and posted what she did on Facebook.
That’s it for now, we’ll return to LRT ‘problem’ again in the future. Wish you guys a joyful Eid next week. I’ll try to do a posting next week but no promise since I’ll be busy traveling across states.
To kick this year long challenge, I pick this humble emergency fire extinguisher notice. I found this in the LRT when I’m meeting up the Tandemic team to go to Penang. I always thought of doing something with the LRT for the first challenge so this is will be a good start.
This particular notice draws me for several reason. First, is the extreme condition when you actually need to depend on this particular instruction. If you need to follow it then there’s something burning in the LRT. Gasp, it might even be the LRT itself. Considering the fact that you are in a confined space make facing a fire in an LRT a nightmarish proposition indeed. So a clear instruction and a working fire extinguisher will be a welcome relief.
This bring us to the second point which if you see closely, there’s a non-instruction among the three steps. No. 2: Alarm will SOUND. What does that supposed to mean? It’s interesting to note that the Malay version doesn’t capitalize ‘berbunyi’. Sound is not an action for you to take. You are only supposed to pull the handle and remove the extinguisher.
But then, not telling ahead the alarm will sound will make the user panic. He will think, what else have gone wrong? But at the same time the non-instruction muddles the instruction.
For the sake of simplicity, I’ll present the proposed solution just for the English version of the instruction:
The whole idea is to make the instruction clearer and not overwhelm the user in emergency. So at the outside panel it simply states there’s an emergency fire extinguisher inside and instruct the user to pull to open. The handle is highlighted red to emphasize the instruction.
Once opened, there is the next instruction to remove the extinguisher. Notification about the alarm is put in a distinctively different panel to differentiate them. This tells that it is not an instruction – just informing that the alarm will go off.
Well, that’s it for my first challenge. Looking forward for a new one next week. Do leave your feedback after reading!