|[L-R] Mr. Edzwan, Mr. Syahrudin & Mr. Ifwat during our Business Model Canvas coaching session|
This week I had the chance to meet Mr. Edzwan, one half of Dr Laptop.my. It’s a laptop repair company originally based in Bandar Baru Bangi before moving to Ipoh. He attended my Business Model Canvas coaching and we discussed the Channel block in detail.
Typically, most customers come personally to the shop with their broken laptop. This limited the scope of potential customer to Ipoh City and surrounding area. Few are willing to courier their broken laptop and those who are willing didn’t know the best way of securing their laptop for shipping.
Currently, they suggest the customer to find bubble wrap or egg cartons to pad their laptop. However, not all customers have the time to find the packing materials. Furthermore, how to establish stronger credibility to earn enough trust for potential customers to send in their broken laptop? If they are able to do that, it will expand their scope of potential customers nationwide.